- Exchange Square Levels 2 & 3

Etec Associates were employed by CBRE as MEPH Consultant for the new London Call Centre at Harbour Exchange, Canary Wharf. The clients requirements were for a 24/7 operation and thus the existing building heating, cooling and ventilation systems were adapted and supplemented to achieve this brief. In addition, Booking.Com provided a number of staff rest and break out spaces including a 390m2 café , lounge and play zone.

  • Cat B fit out to levels 2 and 3 of Exchange Tower to form a new 24/7 London Call centre for
  • Existing basebuild VAV system supplemented with new VRF FCUs and HRUs for out of hours office operation.
  • Large restaurant, café and break out area provided with full cooking kitchen.
  • Two new Comms rooms, including UPS, HSSD systems and gas fire suppression systems.
  • New lighting and lighting control throughout incorporating presence detection, daylight dimming and scene setting control.
  • Existing fire alarm and security systems extended throughout the space.
  • The project was completed in four phases allowing to take early occupation and commence operations, whilst the fit out continued in other areas.

> Project Details

  • Client:
  • Location: London
  • Size: 2,984m2
  • M&E Value: £1.2M

> Project Team

  • Architect: HLW International
  • Project Manager: CBRE
  • Cost Consultant: CBRE
  • Fit Out Contractor: Overbury
  • M&E Contractor: Bradgate